Frequently Asked Questions.

We're here to answer any questions you may have.

Help at home.

So you can focus on

health at home.

We all need a little help sometimes. That is never more true than when we’re trying to get well. Or caring for a loved one who is. UPMC CancerCenter has teamed up with Wellist to offer you personalized recommendations for support services.

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Our Support Team is here to talk Monday-Friday 8am-6pm, EST

Our Support Team is here to talk Monday-Friday 8am-6pm, EST
855-WELLIST (855-935-5478)

Frequently Asked Questions

Below are some questions that we hear fairly often. To view the answer, click or tap on the blue questions below. You can hide the answer by clicking or tapping the question again.

If the question you have isn't answered here, please reach out to the Wellist Support Team by phone or email. We're available Monday through Friday, 8 AM - 6 PM (EST) at 855-WELLIST (935-5478). You can also send us an email at at any time.

What is Wellist?
Wellist was created to make your life easier with resources to help you manage health complications. With a customized list of resources, a sharable Support Plan, and a dedicated call center, Wellist can help you continue your recovery beyond the hospital doors.

Wellist connects patients, caregivers, and their families with personalized service recommendations near them. Anyone can use Wellist to find vetted local services, ranging from home health aides to dog walkers to oncology specific massages.
Does Wellist cost anything?
No. Wellist is entirely free to use, thanks to the collaboration with your hospital or healthcare provider. While many of the services we recommend are free or subsidized, some require an out of pocket fee.
What is the Support Plan?
Your Support Plan is a personalized list of services that you've chosen to make your life easier. Your Support Plan provides a directory of your chosen services, with their contact information organized and easily accessible.

You can also choose to share your Support Plan with your support network (friends, family, caregivers, etc.) via email or Facebook so you can have a meaningful and ready answer to the question “What can I do to help?” Your support network can see the support services you've chosen, offer to help out with them (or attend a yoga session with you), or give you a monetary gift towards any of the services.
How does Wellist find services for me?
Wellist has spent months working with nurses, clinicians, and social workers from top healthcare providers, as well as patients and families, to create a directory of thousands services to help those dealing with health complications, whether that's battling and recovering from illness or welcoming a newborn into the family. Wellist provides recommendations and you choose what’s helpful to you, whether it’s a financial assistance program to help with bills, or a hot meal on the table, or both.
How does Wellist vet the services it finds?
We work tirelessly to ensure the vendors that we list are of the highest quality and that our listings have accurate, useful information. We have a several step process that we believe is the best way to make sure that the services we recommend to you are as reliable as possible. 

We begin research by making a list of all the vendors in a certain category (for example, every hotel we can find in your city). We go online and read reviews, looking for red flags or bad experiences. If the reviews check out, we move to the next step: a phone call.

One of our team members will call every single vendor that we list. We do this for two reasons. First, we confirm the basic information we found in our research (hours of operation, address, phone number, etc.). Then, we ask the important questions that can't be found anywhere else such as, "Are you handicapped accessible?" The other reason we call is to hear how each vendor treats customers on the phone. If something doesn't seem right to us, we won't include that service in our database. Every few months, we contact each listing again to make sure our information is still right.

The final way that we make sure that our vendors are vetted and up to date is through you. We encourage you to give us a call or send us an email with a short description of your experience with any service you've used through us. This way we can continue to provide the most accurate information and work together to remove any sub-par services.

Wellist is a complimentary service offered by UPMC Hillman Cancer Center to its patients. UPMC Hillman Cancer Center does not endorse any of the services or vendors suggested or referred by Wellist. Further, the lists of services and vendors provided by Wellist are not exhaustive and many similar services and vendors are likely available to patients.  Services and vendors mentioned or omitted do not constitute endorsement or disregard.  Patients are solely responsible for determining if a particular service or vendor is acceptable.  UPMC Hillman Cancer Center assumes no liability for any patient’s use of Wellist or any of its referred services or vendors.

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